A lot of therapists wonder how to respond to an emergency situation if they are physically many miles away. In this video, Effective Therapist Norm Quantz discusses the need for the therapist to get specific information in the intake session or on the intake form. Local contact numbers as well as emergency contact information must be provided so that in the event that the therapist needs to respond to a client in crisis, he or she has the required information to do so.

Norm shares an example of how an online counseling client situation would be dealt with in the video counseling format.